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Source:
www.moh.gov.sg |
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Update on Service Indicators
for Medisave-Approved |
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On 15th August 2006, MOH started to publish
on a quarterly basis three insurance service indicators on Medisave-approved
Integrated Plans: |
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i) Claims returns rate, |
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ii) Provision of letter of guarantee, and |
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iii) Absorption of costs for obtaining
medical records. |
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The objective is to provide service data
information to the public to support consumer choice and enhance market
competition. |
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The latest quarterly update of these service
indicators are provided in
Annex A. |
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The claims return rate has improved across
the board for all insurers and more policyholders are getting their
claims settled much faster. |
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The median number of days taken to process
claims has decreased by between one to ten days. |
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In addition, the percentage of claims
processed within one week has increased by between 6% to 26%. |
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All these improvements will benefit
policyholders as it would mean more timely reimbursements for medical
expenses covered by insurance. |
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MOH will continue to facilitate greater
disclosure and transparency so as to foster an efficient private medical
insurance industry and improve the service standards of insurers. |
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More..... (Annex) |
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Source:
www.moh.gov.sg Media Release
15 Nov 2006 |
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More Medisave-Approved claims
settled faster by insurers