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     Singapore Shopping

       Complaints

      Those who encounter unsatisfactory retailer experiences may contact:

      Retail Promotion Centre

      Blk 528 Ang Mo Kio Ave 10 #02-2387 Singapore 

      Tel: (65) 6450 2114     Fax: (65) 6458 6393

      Anyone who wants to seek redress can approach:

      Small Claims Tribunal

      Apollo Centre #05-00 No. 2 Havelock Road Singapore

      Tel: (65) 6535 6922     Fax: (65) 6435 5994

      Their branch is at:  Blk 50 Marine Terrace #03-265 Singapore

                                     Tel: (65) 6241 3575     Fax: (65) 6241 8938

     Case.org.sg is the website of the Consumers Association of Singapore.

     NEWS SNIPPETS

  The Singapore Tourism Board said on 17 Sep 2003 that it will publicly blacklist errant retailers from October 2003, reintroducing a measure it took 10 years ago. 55 complaints have been received against a shop in the basement level of Lucky Plaza shopping Centre in Orchard Road this year. (Straits Times 19 Sep 2003 H10)

  Consumer watchdog CASE's president, Dr TEO Ho Pin, disclosed on 20 Dec 2000 that the Consumer's Association of Singapore had filed 151 complaints this year seeking S$1.4 million in refunds from firms which have engaged in unfair trade practices. It succeeded in getting back 83% of the money. Last year, it managed 70% and the year before, 55%. A total of S$980,000 came from time-share companies. These holiday-package companies, notorious for hard selling, topped the list of businesses which faced complaints this year. (Straits Times 21 Dec 2000)